FAQ

How long does the shipping take?

Depending on the shipping address, shipping can take 14-21
days. We do everything we can to make shipping as short as possible.
Need more information about shipping? please visit the shipping & return policy.

Is Ice Society’s gold real?

Yes, all of our handcrafted pieces are 14, 18 or 24k gold plated. The stones on our pieces are AAA+ quality CZ stones.
Our moissanite pieces are 10 or 14K solid gold or 925 solid silver. We use real moissanite diamonds for all of our moissanite pieces.

What if I want a refund?

If you have any problems with your piece or you are just not satisfied with your product,
you can contact us by email: icesocietycontact@gmail.com
We will analyze the situation and come to a solution together!

What if I have an additional question?

If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you.